Terms of Use

These are the terms and conditions for Portmeirion Group Designs LLC and all other websites operated by Portmeirion Group Designs LLC (“our website(s)”).

Our website is operated by Portmeirion Group Designs LLC. (“we”, “us” or “our”).  This page together with the documents expressly referred to within it state the legal terms and conditions (“Terms”) under which you may use our website(s) and under which we sell any of the products (“Products”) listed on our website(s) to you.  By using our website(s) and/or placing an order for any Products you agree to be bound by these Terms.  If you do not agree to these Terms please refrain from using our website(s).

These Terms will apply to the sale of Products to you (“Contract”).  Please read through these Terms carefully before placing your order and retain a copy for future reference.

Before you place an order, if you have any questions relating to these Terms please contact our Customer Service department by e-mailing customerservice@portmeirion-usa.com, or contact us at (888) 778-1471 between 9.00am and 4.30pm (Monday to Friday, excluding public holidays).  Please note that all calls made from US landlines will be charged at your standard landline rate.  Mobile phone and international call charges will vary.

We may revise these Terms at any time by updating this page.  You should visit this page periodically to review the Terms because they are binding on you.  Continued use of our website constitutes your agreement to all such revised terms.  Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

The terms “you”, “your”, “yourself” and “yours”, when used in these Terms includes any user of our website(s).

INFORMATION ABOUT US

Portmeirion Group Designs LLC is a Delaware limited liability company located at Portmeirion Group Designs LLC., 105 Progress Lane, Waterbury, CT 06705.

HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

You will be guided through the process of placing an order by a series of simple instructions on our website(s).  Please take the time to read and check your order at each stage of the order process.

After you place an order, you will receive an e-mail from us acknowledging that we have received your order and setting out the details of your order.  However, please note that this does not mean that your order has been accepted.  Your order is an offer to purchase the Products and no contract exists between you and us for the sale of any Products at this point.

We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been shipped (“Shipping Confirmation”).  The Contract between us will only be formed when we send to you the Shipping Confirmation.

In using this website and by placing an order you warrant that you are legally capable of entering into a binding contract and that you are at least 18 years old.

If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available, or because of an error in the price on our website, or because of our inability to obtain authorization for your payment, we will inform you of this by e-mail and we will not process your order.  If you have already paid for the Products, we will refund you the full amount as soon as possible.

DESCRIPTION AND PRICE OF PRODUCTS

We take all reasonable care to ensure that all details, descriptions and prices of Products appearing on our website are correct at the time when the relevant information was entered onto our system.  Although we aim to keep our website as up to date as possible, the information, including the descriptions of Products, appearing on our website at a particular time may not always reflect the position at the time you place your order.

The images of the Products on our site are for illustrative purposes only.  Although we have made every effort to display the colors accurately, we cannot guarantee that your computer's display of the colors accurately reflect the color of the Products.  Your Products may vary slightly from those images.

Our website contains a large number of Products.  It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced.  We cannot confirm the price of a Product until the order is accepted by us.  If we discover an error in the price of the Products you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order.  We will not process your order until we have your instructions.  If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.  Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

Prices for our Products may change from time to time, but changes will not affect any order that we have confirmed with a Shipping Confirmation.

The price of a Product does not include sales tax (where applicable). Sales tax will be added to the order total for Arizona, California, Colorado, Connecticut, Illinois, Nevada, New Jersey, New Mexico, New York, Texas and Washington purchases on checkout.

The price of a Product does not include delivery charges.  Our delivery charges are as quoted in these Terms.

We try to ensure that each Product has the correct stock status and availability however, we cannot guarantee this.  All Products shown on our site are subject to availability.  We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order.

PAYMENT

We use the services of a payment provider for all on-line purchases.  Our US partner is Cybersource. When you place an order on our website, your credit card data is processed directly by Cybersource payment gateway. Visit https://www.cybersource.com for more details.

PROMOTIONAL DISCOUNTS

Offers and promotional discount codes offered by us are valid only for use as part of a purchase made via our website, unless otherwise stated.  Such promotional discounts are not valid for use as part of a purchase in our retail outlets or any other shops, or for telephone orders. Promotional offers by our parent company are not valid on our website unless they specifically state so.

Offers and promotional discounts are only available subject to their specific terms and conditions which will be shown on our website. Cannot be combined with any other offer. Not valid on previous purchases.

Exclusions from Promotions

Spode Kit Kemp Collection and Clearance/Great Deal items (ending in .98) are not eligible for additional discounts.

RETURNS AND REFUNDS

Returns Procedure

We hope that you are pleased with your Products, but if you wish to return your purchase, or part of it, we will be happy to refund or exchange any new, unused merchandise (including sale merchandise) within 30 days of the date of shipping.  A copy of the packing slip with the return information completed must be included with the return shipment.

If the Products are returned due to an error made by us or if the Products are defective or damaged in transit, we will replace where possible or refund the purchase price in full, including taxes and shipping costs.  However, if Products are returned to us for any other reason, we will only refund the purchase price paid for the Products excluding the original shipping costs.

If non-faulty Products are not returned in fully resalable condition, we reserve the right to refuse a refund on the item. If you refuse to accept delivery of a shipment, please note the cost of the return freight will be deducted as a restocking fee from the refund applied to your credit card.

To return your Product(s), please fill in the return form on the order packing slip received with your Products and follow the instructions for return to us.  We recommend using FedEx or UPS to ship the returns as you are able to track your package. If you need assistance in returning an item to us, as a courtesy, we will provide a UPS call tag so that UPS will come to you to pick-up the package. Please note, however, the cost of the UPS call tag will be deducted from any credit applied. Please ship your item in the original packaging with the return form to:

Portmeirion Group Designs LLC

105 Progress Lane

Waterbury, CT 06705

Please allow 14 business days for us to process your return.  Refunds will be processed in the same format in which payment was received. If you request a replacement, please note that replacements can only be shipped to the original shipping address. Should you have any questions, please contact us at customerservice@portmeirion-usa.com or call (888) 778-1471 within a reasonable time (usually 28 days from delivery).

Please note the following:

• Unless the Products are faulty or not as described, you will be responsible for the cost of shipping the Products to us;
• You have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession. 

Products purchased from our website can only be returned directly to Portmeirion Group Designs LLC within 30 days after delivery to you by shipping as provided above and not to parent, subsidiaries, showrooms, authorized retailers, sales representatives  or alike.

Please note that Products which have been personalized to your specification cannot be returned.

Refunds

Subject to the return policy terms above, you will receive a full refund of the price you paid for the Products, less applicable delivery charges you paid and less the return shipping charge to us for non-defective items.  Once the returned Products are received by us we will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which we received the returned Products.

If you have returned the Products to us because they are defective, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

If you have returned the Products to us for any other reason you will be responsible for the cost of shipping the Products back to us. 

We refund you on the credit card or debit card used by you to pay.

Changing or Cancelling an Order

To change or cancel an order, please contact customerservice@portmeirion-usa.com or call (888) 778-1471.  Please note that as most orders are processed within a few hours of receipt, once an order is processed into our system, we may be unable to make changes or cancel it.

Tracking your Order

Your order will take 3-11 business days to be delivered.  An automated shipping notice will be sent to the email address provided when placing the order.

DELIVERY

Delivery charge of $35 for Alaska, Hawaii, Puerto Rico and US virgin Islands still apply.

Portmeirion Group Designs, LLC ships packages via UPS Ground or Fed Ex. Flat rate shipping is $15 per order.

Please allow 2-4 business days for your order to be processed in our distribution center in Waterbury, CT. Ground UPS shipments take 1-7 business days to reach any location in the continental US from our distribution center.

Every effort will be made to deliver the goods within this timescale.  However, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.  We will inform you of any delay as soon as possible.

We can ship to APO/FPO addresses or PO Boxes, using either UPS SurePost or Federal Express SmartPost, both of which coordinate final delivery to the recipient through the US Postal Service. For shipments requiring UPS SurePost or FedEx SmartPost for delivery to a PO Box, please add 3-4 days to estimated ship time. There is no shipping time guarantees for delivery to APO/FPO addresses with these services.

We reserve the right to dispatch orders by alternative Couriers and/or we reserve the right to dispatch large orders by pallet delivery. In the event this option is used by Portmeirion Group Designs LLC, no tracking information will be sent, however, shipping information is available from Customer Service.

Delivery will be completed when we deliver the Products to the address you gave us.  No signature will be required.

We may deliver orders of Products in one or more installments each of which shall be deemed to be the subject of a separate Contract and, unless otherwise agreed in writing, no failure by us in any one or more installments shall entitle you to repudiate any Contract for Products previously delivered or to refuse to accept any undelivered Products.

RISK AND TITLE

From the completion of delivery to you, you will be responsible for the Products and for any loss or damage to them.

You will become the owner of the Products once we have received payment in full, including all applicable delivery charges.

WARRANTY

We endeavor to secure high standards of materials and workmanship.  If you receive any Products from us in which any defect of materials or workmanship is shown to have existed at the time of dispatch by us, you should notify us in writing at the address or email address shown below in the Contact section immediately and no later than 28 days from delivery.  Following receipt of such notification (and if we require, return of the defective Products) we will provide you with replacement Products free of charge or offer you a refund for the affected Products. 

The above warranty will not apply to:

• Products supplied as sale goods;
• Products supplied as part of a promotion;
• Products described as not of first quality;
• Any defect in the Products arising from:
• fair wear and tear;
• willful damage, incorrect handling or storage, misuse, accident, negligence by you or any third party;
• use other than recommended by us and/or failure to follow our instructions; or
• any incorrect information or specification supplied by you; and
• Products for which you have defaulted on payment or are in breach of any obligations under these Terms.

The above warranty does not extend to Products not manufactured by us in respect of which you shall only be entitled to the benefit of any such warranty or guarantee as is given by the manufacturer to us and can be transferred.

LIMITATION OF LIABILITY

If we fail to comply with these Terms, we are responsible for loss or damage that you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable.  Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.

We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

To the extent permitted by law, we have no liability for loss arising from:

• any Products which after delivery have been subjected to willful damage, incorrect handling or storage, accident, negligence by you or by any third party;

• any failure by you to operate or use the Products in accordance with our instructions.

To the extent permitted by law, we will not be held responsible for any delay or failure to comply with the obligations under these Terms if the delay or failure arises from any cause which is beyond our reasonable control.

We do use industry standard software and systems; however we do not warrant that our website will operate error-free nor that our website and its server are free of computer viruses.  If your use of our website results in the need for servicing or replacing equipment or data, we are not responsible for those costs.

We do not in any way exclude or limit our liability for death or personal injury caused by our willful misconduct or fraud or fraudulent misrepresentation.  Except for death or personal injury caused by our willful misconduct, to the extent permitted by law, our liability under or in connection with any Contract shall in no circumstances exceed the invoice value for that Contract.

Mobile Terms & Conditions

Portmeirion Group offers its customers mobile marketing alerts regarding speicals, product updates and cart reminders by SMS message (the "Service") on 1-833-468-1828. By participating in the Service, you are agreeing to these Terms and to the Privacy Policy.

• Signing Up and Opting-In to the Service

   

  Enrollment in the Service requires you to provide your mobile phone number and to agree to these terms and conditions. You may not enroll if you are under 18 years old. Before the Service will start, you will need to agree to these Terms. Portmeirion Group reserves the right to stop offering the Service at any time with or without notice. Portmeirion Group also reserves the right to change the short code or phone number from which messages are sent and we will notify you when we do so..
  
  By opting into the Service, you:
  
  A. Authorize Portmeirion Group to use an automatic telephone dialing system to send recurring automated text messages to the mobile phone number associated with your opt-in (i.e., the number listed on the opt-in form or, if none, the number from which you send the opt-in, or, if none, the number on file for the account associated with your opt-in).
  B. Acknowledge that you do not have to agree to receive messages as a condition of purchase.
  C. Confirm that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to opt in.
  D. Consent to the use of an electronic record to document your opt-in. To request a free paper or email copy of the opt-in or to update our records with your contact information, please call (888) 778-1471 or email customerservice@portmeirion-usa.com.
  To view and retain an electronic copy of these Terms or the rest of your opt-in, you will need (i) a device (such as a computer or mobile phone) with Internet access, and (ii) either a printer or storage space on such device. For an email copy, you'll also need an email account you can access from the device, along with a browser or other software that can display the emails.

• Content You May Receive

   

  Once you affirm your choice to opt-in to the Service on 1-833-468-1828, your message frequency may vary. You may receive alerts about:
  
  A. Sales & Promotions
  B. Product updates
  C. Cart reminders

• Charges and Carriers

   

  Message and data rates may apply. Please consult your service agreement with your wireless carrier or contact your wireless carrier to determine your phone's pricing plan and the charges for sending and receiving text messages. You acknowledge that you are responsible for any message, data or other charges incurred (usage, subscription, etc.) as a result of using the Service.
  
  Supported carriers are AT & T, T-Mobile, Verizon Wireless, Sprint, Boost, Virgin Mobile, U.S. Cellular, Cricket, Alltel, Cincinnati Bell, Cellcom, C-Spire, nTelos, MetroPCS, and other smaller regional carriers. The Service may not be available on all wireless carriers. Nambé may add or remove any wireless carrier from the Service at any time without notice. Nambé mobile carriers are not responsible for any undue delays, failure of delivery, or errors in messages.

• To Stop The Service

   

  To stop receiving text messages from Portmeirion Group, text the word STOP to 1-833-468-1828 any time or reply STOP to any of the text messages you have received from Portmeirion Group. This is the exclusive method for opting out. After texting STOP to 1-833-468-1828, you will receive one additional message confirming that your request has been processed.

• Questions

   

  You can text HELP for help at any time to 1-833-468-1828. You can also call us at 1-888-778-1471 or email us at customerservice@portmeirion-usa.com. You can also contact us at Portmeirion Group, 105 Progress Lane, Waterbury, CT 06705.

• Changes To Terms

   

  These Mobile Terms and Conditions are subject to change at any time without notice.